(Last updated November 14th, 2019)
Thank you for your purchase! We hope you are happy with your hemp oil product(s). However, if you are not completely satisfied for any reason, you may return it to us for a full refund only (no exchanges). Please see below for more information on our return policy.
We can accept the unused portion of any items you wish to return within 60 days of the purchase date if they were purchased directly from our website. If the items were purchased through another retailer, you will have to make the return through that retailer according to their own return policy.
If this is your very first time ordering from us, you’ve tried the product for at least two weeks, and it is within 60 days of the purchase date, then you can email us at email@example.com explaining the reason you are unsatisfied and we will issue a full refund. You do need to return the product to us.
If you’ve ordered from us before, but are not happy with what you received this time or if you are a wholesale customer, please contact us at firstname.lastname@example.org to obtain a Return Authorization Form. Please complete the form and include it in the box along with the item(s) you wish to return. Mail your return to the following address:
331 S 104th St
Louisville, CO 80027
Please note: You will be responsible for all return shipping charges. We strongly recommend you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been issued.
For orders that were damaged or lost during shipping, please contact us at the customer service number below to arrange a refund or exchange.
We cannot be responsible for items that are lost or stolen after the carrier has provided proof of delivery at the correct shipping address.
* Sale items are final sale and cannot be returned.
* If 60 days or more have gone by since your purchase, unfortunately we cannot offer a refund.
If you have any questions regarding our return policy, please contact us at:
+ 1 833 600 0732